Refund policy

At CCF Audio, we want customers to shop with confidence. 15-Day Return Policy: Customers may request a return within 15 days after receiving the order, provided that the item is unused, not installed, not damaged, and returned with its original packaging, accessories, manuals, and proof of purchase. Returns or refunds may be accepted for: - Wrong item received - Item damaged during delivery - Manufacturing defect - Item significantly different from the product description Returns or refunds may not be accepted for: - Items that have been used, installed, modified, repaired, or damaged by the customer - Missing packaging, accessories, manuals, or parts - Damage caused by incorrect installation, wrong voltage, incorrect wiring, misuse, or external equipment - Requests made after the 15-day return period - Clearance, special-order, or customized products, unless defective Refunds will be processed after the returned item has been received and inspected. Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider or bank. If free return service is displayed on the product page, checkout page, or order page, eligible returns may enjoy free return shipping according to the stated conditions. Otherwise, return shipping costs may be borne by the customer unless the return is due to our error or a confirmed product defect. To request a return or refund, please contact us with your order number, product name, issue description, and clear photos or videos if applicable.