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CCF Audio ships online orders from Malaysia. Delivery options, address eligibility, shipping charge, and order total are shown before payment at checkout. Order processing: Orders are usually processed within 1-3 business days after payment confirmation. Malaysia delivery: Delivery usually takes 2-7 business days after dispatch, depending on courier service, delivery area, parcel size, and public holidays. Large or heavy items: Speakers, subwoofers, amplifiers, and PA system sets may require extra handling time because of size and weight. Shipping cost: Shipping cost is shown on the product page, cart, or checkout page before payment. Free shipping applies only when shown before checkout completion. Remote areas: Some remote areas may require extra courier handling time or may not be serviceable. Checkout will show available options when supported. Receiving your order: Please inspect the parcel when it arrives. If the package is visibly damaged, take photos or videos before opening and contact us as soon as possible. Shipping address: Customers are responsible for providing a complete and accurate delivery address and phone number. CCF Audio is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information. Shipping support: ad86851738@gmail.com / +60 11-3973 2757

At CCF Audio, we want customers to shop with confidence. 15-day return policy: Customers may request a return within 15 days after receiving the order. Returned items must be unused, not installed, not damaged, and returned with original packaging, accessories, manuals, and proof of purchase. Returns or refunds may be accepted for: - Wrong item received - Item damaged during delivery - Manufacturing defect confirmed after inspection - Item significantly different from the product description on https://ccfshop.net Returns or refunds may not be accepted for: - Items used, installed, modified, repaired, or damaged by the customer - Missing packaging, accessories, manuals, or parts - Damage caused by incorrect installation, wrong voltage, incorrect wiring, misuse, unauthorized repair, or external equipment - Requests made after the 15-day return period - Clearance, special-order, or customized products unless defective Refunds: Approved refunds are issued to the original payment method after the returned item has been received and inspected. Bank or payment provider processing time may vary. Return shipping: Return shipping cost is paid by the customer unless the return is caused by our error, confirmed transit damage, or a confirmed product defect. If a free return service is shown on the product page, checkout page, or order page, the displayed conditions apply. Return address: CCF Audio PT 151539, Lorong Kledang Utara 15, Kawasan Perindustrian Menglembu, 31450 Ipoh, Perak, Malaysia How to request support: Before sending any return parcel, contact ad86851738@gmail.com or +60 11-3973 2757 with your order number, product name, issue description, and clear photos or videos. We will confirm the return instructions and whether the item should be returned to the address above.